Penguin Publishing Services (“we,” “our,” or “us”) provides customized writing, editing, design, and publishing services. Because our work is creative and tailored to each client, refund requests are handled under the conditions outlined below. By placing an order, you agree to this Refund Policy.

1. General Refund Overview

Due to the personalized nature of our services, full refunds are generally not available once work has started. However, we believe in fairness and transparency, and all refund requests are reviewed individually.

Refund requests may be considered if:

• A written request is sent to our official email address
• The request is made within 10 days of delivery or within 5 business days of payment if no delivery has occurred
• The project is still in early stages or has not yet started

2. Eligibility for Refunds

2.1 Change of Mind

• Within 24 hours of placing the order (before work begins): 100% refund minus transaction fees
• After 24 hours but before project starts: refund will be issued after deducting service and transaction fees

2.2 Non-Delivery of Service

If we are unable to deliver the agreed service due to internal issues or unforeseen circumstances, a full or partial refund will be provided based on the progress made on the project.

2.3 Non-Compliance with Delivery Standards

If the delivered work does not meet the agreed scope and remains unsatisfactory after reasonable revisions, a partial refund may be considered based on the completed portion of work.

2.4 Delay in Delivery

If delays occur due to our responsibility and we are unable to provide a reasonable resolution, a refund may be issued, depending on project status.

3. Service-Specific Refund Conditions
4. Ghostwriting

• Full refund: before delivery of the first draft
• Partial refund: if partial content has been created, but the manuscript is incomplete
• No refund: once the full manuscript has been delivered

1. Editing & Proofreading

• Partial refund: if canceled before work begins
• No refund: once editing or proofreading has started or been delivered

1. Publishing Services

No refund once the ISBN registration, formatting, platform submission, or metadata setup has begun

1. Marketing & Distribution

No refund once a campaign has started or third-party advertising spend (such as social media ads or press releases) has been used

1. Design Services (Covers, Layouts, Branding)

• Partial refund: if canceled before design drafts are delivered
• No refund: once design concepts or files have been shared

4. Non-Refundable Situations

• Refunds will not be issued when:
• The project has been fully delivered and approved by the client
• Delays occur due to lack of client communication or feedback
• Project requirements are changed after approval
• Dissatisfaction is based on personal or creative preference
• Digital files or downloadable content have already been provided
• Third-party costs (such as ISBNs, ads, or printing expenses) have already been paid

5. Revision & Resolution Policy

Before requesting a refund, clients are encouraged to use our revision process. We provide reasonable revisions based on the agreed scope of work. Refunds are not granted unless all reasonable revision options have been exhausted.

6. Cancelation Policy

If you wish to cancel your project, you may contact us at our official email address.

• Within 24 hours and before work begins: full refund minus transaction fees
  • After work begins: refund eligibility depends on project stage and service type
  • For multi-phase projects: completed phases are non-refundable, but future work may be canceled

7. Refund Request Procedure

To request a refund, please email us with your Order ID, project details, and reason for the request.

• Refund review time: 5–7 business days
• Refund processing time (if approved): 7–14 business days
• Transaction fees (e.g., Stripe, PayPal) are non-refundable

8. Chargebacks & Disputes

We encourage clients to contact us before initiating any chargeback. Most issues can be resolved through direct communication and revision support. Unjustified chargebacks may be disputed with full project documentation.

9. Force Majeure

We are not responsible for delays or service interruptions caused by events beyond our control, including natural disasters, power or server outages, pandemics, wars, or other unforeseen global events.

10. Client Responsibilities

Refund requests may be denied if the client:

• Fails to provide required materials, feedback, or approvals
• Remains unresponsive for extended periods
• Changes project requirements mid-process after approval

11. Policy Updates

Penguin Publishing Services reserves the right to update this Refund Policy at any time. Any changes will be reflected with a revised effective date. Clients are encouraged to review this page periodically. Continued use of our services means acceptance of any updates.